All items can be returned within 35 days of purchase for a refund or exchange, less restocking and shipping charges. Due to the premium and specialty nature of our products, all returns are subject to a thorough review prior to return approval, and after being received back at our warehouse for inspection. Please read the following in full before requesting a return.
Please retain all packaging materials for the duration of your first 35 days, in the event you need to make a return or exchange. Discarding the original outer and inner packaging will result in additional charges, and may result in a forfeit of your refund, if the item is not returned to us in pristine condition.
Safes and Watch Winder:
- All safes and the Watch Winder must be returned without use, damage or signs of wear, in their original double-boxed packaging. Please do not use any other boxes except the Mycube boxes to pack your safe or Watch Winder. In order to receive full credit, Mycube also requires that all original hardware be returned with the safe.
- Safes and Watch Winders that have been taken out of their boxes must be photographed to show proof of pristine condition prior to return authorization. We will ask you to take photos of both the safe/Watch Winder itself, and the box, once repackaged, to avoid damage during shipment. Any safe/Watch Winder that is improperly packaged and incurs damage during shipment may not receive full credit.
- If you are fitting a safe in a shelving unit, please avoid placing it on rough surfaces that may damage paint or installing any hardware that could cause damage. We highly encourage you to check all dimensions prior to purchasing and to reference our extensive product guides to ensure your safe will fit properly. We are always happy to help guide you and encourage you to contact our team for any questions prior to purchasing.
- Accessories may be returned within 35 days, provided they are properly packaged. We will ask for photos of the item prior to return and reserve the right to refuse a return if the accessory comes back damaged.
Restocking + Return Shipping Fees
Due to the special handling of our products and inspection process, all returns are subject to a restocking fee. Restocking fees will be deducted from the refund amount accordingly.
- A shipping and restocking fee will be deducted from the order value for each item returned.
- $50 restocking fee for each safe
- $35 restocking fee for most accessories + home goods
- Accessories under a $50 value will incur a $10 restocking fee
For our larger models, the fees are for both returns + exchanges are:
- Biocube Professional: $250
- Biocube Max Fire: $500
Due to the high costs and weight restrictions for these larger models, we highly recommend measuring all dimensions and ensuring these safes fit your needs. If you need any help purchasing or have questions, please reach out to our team and we will be more than happy to guide you to the right safe for your needs.
2. Return Shipping is NOT covered by Mycube. While we cover standard shipping for delivery, returns are subject to return shipping charges, except in the event of an exchange.
- Exchanges do not incur return shipping charges, except in the case of exchanges for our larger models, the Biocube Professional and Biocube Max Fire. These larger models still incur the fees listed above.
Refunds + Store Credit
You may return for a refund, store credit gift card or exchange any item within 35 days. If your return is approved and the return is received in good condition, you will be issued a refund, less restocking fees. Return inspection and refund processing will be completed within 14 business days from receipt of the return to our warehouse.
Please note, we CANNOT accept returns for any custom orders, regardless of the production time. All custom orders are final sale.
International Orders: Mycube does not accept returns for orders outside the US lower 48 states, including international orders. If in the extremely unlikely occurrence that your safe is received with a defect, please retain your packaging so we can help process an exchange. Please note, International customers are responsible for any customs/duties costs related to shipping.
Start your return:
To start the return process, please reach out to us at firstname.lastname@example.org or by calling our Customer Service line at +1 (800) 590-1592.
If you are outside your 35 day policy, please refer to our Warranty for further information, as we may be able to help with replacement parts. We can likely help solve and troubleshoot most any issue you run into, so please don't hesitate to contact our wonderful customer support team with any concerns.
We look forward to supporting your in-home safe needs and appreciate your cooperation!