Mycube guarantees our products for their lifetime use. If any safe part stops working at anytime throughout original ownership, you may contact us and we will provide the replacement parts at our cost. Batteries are not covered under this warranty. Labor may be covered by Mycube on a case-by-case basis should the replacement part be required due to a faulty part rather than an incident caused by customer misuse (eg, forgetting to change your batteries or locking your keys inside the safe.) Important note: The Lifetime Warranty applies to all products except for iCube. iCube has a 1-year warranty. Warranty applies with original proof of ownership and is not transferrable.

In the unlikely case of experiencing a faulty part, please reach out to support@mycubesafe.com or call us at +1 800-590-1592. Our Customer Support team will confirm the model safe and the part that needs to be replaced.

We highly recommend changing out your batteries every 12-16 months as many issues that arise result in getting locked out of your safe because batteries run out before being able to replace them. We also recommend registering your key on our website and keeping your keys outside the safe. Mycube is NOT responsible for lost, misplaced or stolen items.