Our Models

01 What are Mycube, Mycube Touch, and Mycube Mini safes made of?

Mycube, Mycube Mini, Mycube Touch and Mycube Touch Mini home safes are made of one-eighth-inch (1⁄8”) thick steel.

02 How do I open the door when I take Mycube out of the box?

Each Mycube door is secured by fabric or a plastic door cover to prevent the door from opening during shipping and when being taken out of the box. If the door doesn't open readily, just give the keypad a pull and the door will open.

03 What's the difference between Mycube and Mycube Touch?

Our Mycube line of safes features our traditional push-button keypad and one push-button locking. The Mycube Touch line features a touchscreen keypad that hides the code, and a biometric safe fingerprint sensor that allows you to store up to 10 unique fingerprints. The Mycube is our update take on a classic safe, whereas our Mycube Touch integrates our proprietary touchscreen and fingerprint access technology.

04 How do I secure Mycube?

Mycube, Mycube Mini, and Mycube Connect home safes come with a self-installation bolt kit that includes eight (8) screws and washers, and that works with most small power drills. There are four holes on both the bottom and back of all Mycube safes where you may fasten Mycube to the surface of your choice. A home safe installation diagram and video are located on our website in the How to Use section under each product type.

05 What are Mycube Safes best used for?

Our home safes are best used for urban living, apartment buildings, homes, hotels, offices, and dormitories. Mycube is best suited to protect valuables, keep your items organized and locked up, and keep your valuables out of sight from people who access your home. The biocube line is perfect for customers wanting the benefits of the Mycube but with efficient biometric safe fingerprint access.

06 How many trays fit in each of your Mycube safes?

Our accessory trays are stackable, and you can store the trays accordingly: 5 trays in the Mycube safe, 4 trays in the Mycube Mini safe. 8 trays in the Mycube Plus safe. 15 trays in the Mycube Max safe. 1 tray in the Mycube In-Drawer safe. 5 trays in the Mycube Connect safe. 4 trays in the Mycube Fire safe (1 in the pullout drawer and 3 on the bottom.) The Mycube Fire is the only safe that can fit just the Fire safe tray style (the other tray styles will NOT fit in the Mycube Fire.) Whereas the Mycube safes can accommodate any style accessory tray - including the Open fire-safe tray.

07 Do the jewelry trays fit in all of the Mycube safes?

Our 7-section, Open tray, jewelry safe trays fit in the Mycube (up to 5 trays), Mycube Mini (up to 4 trays), Mycube Plus (up to 8 trays), Mycube Max (up to 15 trays), Mycube In-Drawer (1 tray) and Mycube Connect (up to 5 trays) safes. The Mycube Fire only accommodates our fire safe trays, and also features an internal pull out tray for storing valuables and documents. The Mycube Fire can fit one Fire Safe tray in the pull out tray, and up to 3 fire safe trays on the bottom stacked.

Battery, Power & Keypad

01 How does the internal outlet work on the Mycube 1st generation safes?

Certain original version Mycubes come with a power cord outside the safe that can be plugged into any electrical outlet. Electronics may then be plugged into the single internal outlet and charged inside the safe. The power cord has NO bearing on the digital lock, so in the case of a power outage, the digital keypad will continue to function normally – as long as the batteries have charge.

02 What is the purpose of the usb port on the side of the keypad?

The USB port is designed to be used for hotel and commercial property use. It may also be used as an access point to charge up a home safe with an external battery pack if the batteries have run out.

03 What if I need to change my code?

On our 1st and 2nd Generation Mycube safes, the inside of the back door jamb of the safe, there is a black switch that controls the power to the keypad. This switch is on the inside left when looking at the battery pack. Flip this switch off and then on. Your code is now cleared, and you can reset your code. For our newer 3rd generation safes, see our How to Use Videos section for setting your code.

04 How long do the batteries in the keypad last?

The batteries typically last 18-24 months, but we recommend replacing the batteries every 12 months just to be safe. All Mycube, Mycube Mini, and Mycube Fire safes take 4AA batteries.

05 Where is the battery pack located?

The battery pack is located on the back inside door of the safe. It is concealed by the black plastic cover, which can be opened by using the allen wrench that comes with each safe. Newer models do not require an allen wrench, and just pop off with the clip. The Mycube Fire safe has a battery pack that is located on the front of the door to the right of the keypad.

06 What is the size of the allen wrench?

We have two types of wrenches that work in our Mycube and Mycube Mini safes. One is a 3mm allen wrench. The other is a T25 Torx key. The proper wrench comes with each safe. If you need to get another, look at the screw top to see which shape it is, and the screw that has 6 flat sides is an allen wrench. The one that looks more like a starfish is the T25 Torx key.

07 What if I lose the operating manual that comes with the safe?

In the How to Use section of our website under HELP, you may select the safe that you have and follow the buttons to view the operating manuals of each safe. We feature each safe's operating manual on our website.

08 How many Mycube Connect safes can I connect per account?

You can connect multiple iCube safes within one account. Once you create an account, you can add multiple users so that a family member, for example, can access the safe with you. If you purchase two or more Mycube Connect safes, you can go to the Settings > Safes in the app, and click the "+" sign to add additional iCube safes.

09 How do I open Mycube if the batteries in the digital keypad run out?

Mycube comes with a manual override key that can be used to open the safe if the batteries need to be replaced. It's important to replace the batteries once every 12 months, and to keep the keys outside of the safe. Our Mycube Fire safe has batteries on the outside of the safe and does not come with a manual key.


01 What happens if I lose my manual key?

You will need to contact us at 800-590-1592 or support@mycubesafe.com and we can walk you through the steps of securing a replacement key in a safe way that verifies proof of ownership. It's important to register your key on our site through the registration link at the top right corner of our site.

Fire Rating

01 Does the standard Mycube safe have a fire rating?

There is no fire rating on the Mycube, Mycube, or Mycube Connect safes. Our Mycube Fire safe has certified one hour fire protection at 1700 degrees and is a commercial-grade fire protection safe.

02 How long is the fire rating for the Mycube Fire safe?

Mycube Fire safe is certified for protection against fire for 1 hour at 1700 degrees fahrenheit.

03 Do Mycube safes have a UL rating?

Mycube safes do not carry a UL rating. Our Mycube Fire safe is certified for one-hour fire protection and has received a UL-equivalent one hour fire rating, but it is not UL.

We’re With You,  Always

We’re With You, Always

24 hours a day, 7 days a week. Mycube stands ready to help you with installation, education, and ongoing advice to get the most from your smart safe. We want you to feel secure any day, any time.

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