Mycube Touch
Mycube Touch / Setting up your safe / Setup /

Forgot Code

Forgot Code - Manual Key

If you forgot your code, you can use your manual key to open the safe, then reset your safe program a new passcode. Refer to the instructions below:

  1. To unlock the safe with the key, reach underneath the keypad and press up on the bottom of the keypad to release the keyhole cover
  2. Insert the key and open the door - Refer to the link below for an instructional video on opening your safe:

Opening your Mycube Touch Safe

  1. Once you have opened the safe, use a screwdriver to remove the back panel on the inside of the door, there are two screws, one in the front and the other in the back
  2. After removing the panel, hold down the reset button while inputting code **999#
  3. Once the code is reset, refer to the Setup Your Mycube Touch video for instructions on setting up a new passcode:

Setting Up your Mycube Touch Safe

Forgot Code - No Manual Key

If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Touch / Setting up your safe / Setup /

Dead Battery

Dead Battery - Manual Key

If your battery died, you can use your manual key to open the safe. Refer to the instructions below:

  1. To access the keyhole, remove the bottom cover by pressing up on the black tab underneath the keypad
  2. Insert the key and open the door
  3. Replace the dead batteries with 4 new AA batteries
  4. The safe will retain your existing code, press Lock
  5. Remove key once safe is locked again

Refer to the link below for an instructional video on opening your safe:

Opening your Biocube Safe

Dead Battery - No Manual Key

If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Touch / Setting up your safe / Setup /

Lost Key

If you lost your manual key and your safe still has power, use your code to open your safe.

If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Touch / Setting up your safe / Setup /

Keypad Not Illuminating

If your keypad is not illuminating, lightly press on the keypad to illuminate digits and wake up the keypad.

Mycube Touch / Setting up your safe / Setup /

Fingerprint Not Registering

If there is an issue registering your fingerprint for first time, clear the safe, by pressing *. Then place the middle of your fingerprint on the sensor first. Rotate slightly to the right side, then rotate slightly to the left side so that the sensor captures the full fingerprint with the three reads.

Mycube Touch / Setting up your safe / Setup /

Verification Failed Message

If you are receiving the verification failed message when attempting to setup your safe for the first time, place your finger on the fingerprint sensor to reset the safe back to the factory default setting.

Mycube Touch / Setting up your safe / Setup /

HOLD Message

If you are receiving the HOLD message followed by a number (example - HOLD15), that indicates that you have entered an incorrect code too many times and your safe has begun the 15 minute countdown until you can retry. Wait until the countdown is complete, before trying to reenter your code. If you continue to receive the HOLD message, use your manual key to open your safe and reset your passcode. Refer to the instructions below:

To unlock the safe with the key:

  1. Reach underneath the keypad and press up on the bottom of the keypad to release the keyhole cover
  2. Insert the key and open the door

Once your safe is open, refer to the steps below to reset your code:

  1. Open the door, press ** and the current password and press #. You will hear “please enter new password”
  2. Enter the new password and press #, you will hear “please do again”
  3. Re-enter your password and press #.
  4. Your password change is complete!

If you do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Touch / Setting up your safe / Setup /

Mykit Accessory Pack

Every safe come with an accessory pack which contains a set of 4 AA batteries, wrenches and a set of keys. Please keep your manual keys and wrenches outside of your safe for easy access in the event that you get locked out of your safe or need to change the batteries.

Mycube Touch / Setting up your safe / Setup /

Battery Replacement

Batteries should be replaced every 12 months. To replace your batteries:

  1. Open the battery compartment
  2. Insert 4 new AA batteries