Forgot Code
Forgot Code - Manual Key
If you forgot your code, you can use your manual key to open the safe, then reset your safe program a new passcode. Refer to the instructions below:
- To unlock the safe with the key, reach underneath the keypad and press up on the bottom of the keypad to release the keyhole cover
- Insert the key and open the door - Refer to the link below for an instructional video on opening your safe:
Opening your Mycube Touch Safe
- Once you have opened the safe, use a screwdriver to remove the back panel on the inside of the door, there are two screws, one in the front and the other in the back
- After removing the panel, hold down the reset button while inputting code **999#
- Once the code is reset, refer to the Setup Your Mycube Touch video for instructions on setting up a new passcode:
Setting Up your Mycube Touch Safe
Forgot Code - No Manual Key
If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Dead Battery
Dead Battery - With Manual Key: If your safe's battery is dead and you have your manual key. Refer to the video link below on opening the safe using a manual key:
Using Manual Key
You can also refer to the steps below:
1. Remove the tab (half-moon shape) that is located under the last row of digits of the keypad - most can use nails but may need a flat-head screwdriver.
2. Insert the key and open the safe.
3. Replace the dead batteries with 4 new AA batteries.
4. The safe will retain your existing code, press Lock.
5. Remove the key once the safe is locked again.
Dead Battery - Without Manual Key: If your safe's battery is dead and you do not have the key, there are a couple of options available to resolve the issue:
1. Use an external battery pack or charger block to power the keypad. Once the keypad has power, you can enter your code to open the safe. Here are examples of the parts we recommend:
USB - Amazon Product or USB-C Amazon Product (Note: Look at the port on your keypad to confirm which cord would fit their safe)
Target Power Pack
2. Contact our Customer Support team at support@mycubesafe.com to purchase a replacement key.
Lost Key
If you lost your manual key and your safe still has power, use your code or a registered fingerprint to open your safe.
If you are interested in purchasing a replacement key, please email support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Fingerprint Not Registering
If there is an issue registering your fingerprint for first time, clear the safe, by pressing *. Then place the middle of your fingerprint on the sensor first. Rotate slightly to the right side, then rotate slightly to the left side so that the sensor captures the full fingerprint with the three reads.
HOLD Message
If the HOLD message followed by a number (for example - HOLD15) is received, that indicates that an incorrect passcode has been entered too many times and the safe has begun the 15-minute countdown until code entry can be retried. Wait until the countdown is complete, before trying to re-enter the passcode. If the HOLD message continues to occur, use the manual key to open the safe and reset the passcode. Refer to the instructions below:
To unlock the safe with the key:
- Reach underneath the keypad and press up on the bottom of the keypad to release the keyhole cover
- Insert the key and open the door
Once your safe is open, refer to the steps below to reset your code:
- Open the door, press ** and the current password and press #. You will hear “please enter new password”
- Enter the new password and press #, you will hear “please do again”
- Re-enter your password and press #.
- Your password change is complete!
If you do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
