Forgot Code
Forgot Code with Manual Key - If you forgot your code, use the manual key or registered fingerprint to open the safe.
Forgot Code without Manual Key - If you forgot your code and do not have a key, try using any registered fingerprint to open the safe. If a fingerprint can't be used, contact our Customer Support team at support@mycubesafe.com to purchase a replacement key.
Dead Battery
Dead Battery with Manual Key - Use the manual key to open your safe to replace the batteries. Refer to the instructions below:
1. Slide open the keyhole compartment in the front of the safe.
2. Use your key to open the safe.
3. Replace the batteries.
Dead Battery without Manual Key - Contact our Customer Support team at support@mycubesafe.com to purchase a replacement key.
Lost Key
If you lost your manual key and your safe still has power, use your code or a registered fingerprint to open your safe.
If you are interested in purchasing a replacement key, please email support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.