Forgot Code
Forgot Code - With Manual Key: If you forgot your code and have your manual key. Refer to the video link below for instructions on opening your safe using the manual key:
Using Manual Key
You can also refer to the steps below:
To unlock the safe with the key, reach underneath the keypad and press up on the bottom of the keypad to release the keyhole cover
Insert the key and open the door
Resetting Your Safe:
Once you have opened the safe, using a 3m Allen wrench, unscrew the screws located underneath the top of the safe and remove the back panel.
After removing the panel, hold down the reset button while inputting code **999#
Once the safe is reset, refer to the video link below for instructions on setting up a new passcode:
Mycube Touch Setup
You can also refer to the steps below:
Code Registration:
Open the door, press **01#.
You will hear “Please enter your password.”
Enter a 4-6 digit password and press #, you will hear "please do again."
Re-enter your password and press #.
You can now proceed with setting your biometric fingerprint.
Fingerprint Registration: Mycube Touch Fingerprint Registration:
Open the door, press **02#, you will hear “Please verify.”
Enter your password and press #.
After verification you will hear “Please put your finger on scan sensor”
Then you will hear “Please do again” twice.
When your fingerprint registration is completed successfully, you will hear “Fingerprint registration complete.”
If verification fails, you will hear “verification failed”, system will quit. Please restart the process.
*Note: If there's any issue with the fingerprint while registering it for first time, clear the safe, by pressing *. Then place the middle of your fingerprint on the sensor first. Rotate slightly to the right side, then rotate slightly to the left side so that the sensor captures the full fingerprint with the three reads. *
Forgot Code - Without Manual Key: If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Dead Battery
Dead Battery - With Manual Key: If your battery dies, you can use your manual key to open the safe. Refer to the instructions below:
To access the keyhole, remove the bottom cover by pressing up on the black tab underneath the keypad
Insert the key and open the door
Replace the dead batteries with 4 new AA batteries
The safe will retain your existing code, press Lock
Remove key once safe is locked again
Refer to the link below for an instructional video on opening your safe:
Using Manual Key
Dead Battery - Without Manual Key: If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Lost Key
If you lost your manual key and your safe still has power, use your code or registered fingerprint to open your safe.
If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Fingerprint Not Registering
If there is an issue registering your fingerprint for first time, clear the safe, by pressing *. Then place the middle of your fingerprint on the sensor first. Rotate slightly to the right side, then rotate slightly to the left side so that the sensor captures the full fingerprint with the three reads.
HOLD Message
If the HOLD message followed by a number (for example - HOLD15) is received, that indicates that an incorrect passcode has been entered too many times and the safe has begun the 15-minute countdown until code entry can be retried. Wait until the countdown is complete, before trying to re-enter the passcode. If the HOLD message continues to occur, use the manual key to open the safe and reset the passcode. Refer to the instructions below:
To unlock the safe with the key:
- Reach underneath the keypad and press up on the bottom of the keypad to release the keyhole cover
- Insert the key and open the door
Once your safe is open, refer to the steps below to reset your code:
- Open the door, press ** and the current password and press #. You will hear “please enter new password”
- Enter the new password and press #, you will hear “please do again”
- Re-enter your password and press #.
- Your password change is complete!
If you do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
