Mycube Connect
Mycube Connect / Setting up your safe / Setup /

Forgot Mycube App Password

If you are unable to log into the mobile app because you forgot your password, use the password reset option.

Note: you must have access to the email address used to set up your safe.

  1. Go to the app login screen 2. Click "Forgot Password" and follow the prompts to reset your password.

If you continue to experience problems logging in, you can use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.

If you do not have your manual key and continue to experience problems logging into the mobile app, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Connect / Setting up your safe / Setup /

Lost My Phone

If you lost your phone and do not have access to the Mycube app to open your safe, you can download the app on a new mobile phone (Apple or Android) and use your existing username and password to log in an open your safe.

You can also use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.

Mycube Connect / Setting up your safe / Setup /

iCube Is Not Connecting

The Mycube Connect safe connects to cellular in the same way that your phone connects to cellular to make a phone call or access the internet. At certain times, you may experience a time out when you pull on the circle and the wheel spins without unlocking or locking your safe. If this happens, quit out of the app, wait 20-30 seconds and log back in. This generally corrects the latency.

If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Connect / Setting up your safe / Setup /

Lost Key

If you lost your manual key use the Mycube App to open your safe.

If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Connect / Setting up your safe / Setup /

Dead Battery

The Mycube Connect comes with an AC/DC power adapter which should be plugged in at all times to ensure that your safe has sufficient power. In the event that your safe is unplugged, the safe comes with a battery backup that will keep your safe operational for at least 2-3 days. If the backup battery dies, and you are not able to immediately plug your safe into a power outlet, you can use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.

If you are unable to provide power to your safe and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Connect / Setting up your safe / Setup /

Safe Is Not Connecting

If for whatever reason your safe isn't connecting, do not panic. It generally means that you need to wait a little longer for the safe to connect, or that you signal needs to be stronger by putting the safe in a different location or moving to a room where you have a stronger cellular signal on your phone.

If you continue to experience connectivity issues, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Connect / Setting up your safe / Setup /

Safe Not Locking/Unlocking

The Mycube Connect safe connects to cellular in the same way that your phone connects to cellular to make a phone call or access the internet. At certain times, you may experience a time out when you pull on the circle and the wheel keeps spinning without unlocking or locking your safe. If this happens, quit out if the app, wait 20-30 seconds and log back in. This generally corrects the latency.

If you continue to experience connectivity issues, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Mycube Connect / Setting up your safe / Setup /

Lost Phone

The Mycube Connect is connected to our mobile app which uses a highly secure cloud to ensure utmost security. If you lose your phone, you can re-download the Mycube Safe app on your new smartphone, login, and begin to use your app again to operate your safe.

Mycube Connect / Setting up your safe / Setup /

Mobile App Updates

From time to time, we may release new versions of our mobile application to include updates or code fixes. Please keep your app updated with our latest version for optimal operation and security.

Mycube Connect / Setting up your safe / Setup /

Powering Your Safe

Keep your safe plugged into a standard 110V outlet for best operation. If the power goes out or you choose to operate your safe for a brief period of time without the power cord, the safe comes pre-installed with a backup battery that will allow the safe to operate for several days before you need to plug the safe back in.

Mycube Connect / Setting up your safe / Setup /

Mykit Accessory Pack

Every safe comes with an accessory pack which contains a user manual and a set of keys. Please keep your manual keys outside of your safe for easy access in the event that you are unable to open your safe with the Mycube app.