Forgot Code
With Manual Key
If you forgot your code and have your manual key, please click the link below to view an instructional video on opening your safe using your safe key:
Refer to the link below for an instructional video on resetting your passcode:
Without Manual Key
If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Dead Batteries
With Manual Key
If your batteries are dead and you have your manual key, please click the link below to view an instructional video on opening your safe using your safe key:
Refer to the instructional video link below on changing your safe's batteries:
Without Manual Key
If your safe's battery is dead and you do not have the key, there are a couple of options available to resolve the issue:
1. Use an external battery pack or charger block to power the keypad. Once the keypad has power, you can enter your code to open the safe. Here are examples of the parts we recommend:
USB - Amazon Product or USB-C Amazon Product (Note: Look at the port on your keypad to confirm which cord would fit their safe)
Target Power Pack
2. Contact our Customer Support team at support@mycubesafe.com to purchase a replacement key.
Lost Key
If you lost your manual key and your safe still has power, use your code to open your safe.
If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to assist with ordering a replacement key.
Receiving An Error
There can be several reasons why you are receiving an error when attempting to open your safe. Please go to the Troubleshooting section for solutions to common errors or send an email to support@mycubesafe.com for further assistance.
Unable To Reset Code
If you are unable to successfully reset your code, try the process with your manual key inserted in the safe.
- Insert the manual key and close the safe door
- Press CLEAR 2x, “PROG” will appear on the screen
- Press 68 LOCK, “NEU” will appear on the screen
- Press your 4-digit code, and press LOCK*. Your code is now set.
Note: Apply a little pressure to ensure that the door is closed securely after pressing LOCK, once it is locked, you can remove the key.
Corroded Batteries
If the batteries have corroded, use white vinegar and Q-tip to clean off the coils. Once coils are clean install 4AA batteries.
If that doesn't work, you will need a replacement battery pack. Please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Error 1 Message
Error 1 appears when you have entered the wrong code. Retry code entry using the correct code. If you forgot refer to the instructions below.
With Manual Key
If you forgot your code and have your manual key, please click the link below to view an instructional video on opening your safe using your safe key:
Refer to the link below for an instructional video on resetting your passcode:
Without Manual Key
If you forgot your code and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Error 2 Message
If the Error 2 code appears, make sure the bolts are not getting jammed. Try to lock the safe with the door swung open. If this works, then try removing the little square rubber pieces on the inside of the door frame to resolve the error. If that does not resolve the issue, send an email tosupport@mycubesafe.comand a member from our Customer Service Team will contact you to provide further assistance.
Batt-Hi Message
The Batt-Hi message appears when the safe is already locked and Lock is pressed. If the safe looks open and pressing Lock still gives Batt-Hi message, use manual the key to fully open the safe.
Please click the link below to view an instructional video on opening your safe using your safe key:
Safe Locked Before Setup
If you are setting up your safe for the first time and press Lock and it locks the safe before you have set a code, try using the factory default code 1234 to open the safe. If that does not work, open the safe with the manual key. If you are still unable to open the safe, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
PROG is not Appearing
When setting up your code, PROG should appear on the keypad. If you don't see "PROG" on the screen, this means that your safe is locked - even if it doesn't appear to be. When the safe is in the locked position, you will not be able to program/reset your code. In order to correct this, use your manual key that came with the safe to unlock the safe. Remove the keyhole cover with Mycube logo to unlock the safe, and leave the key in the door. Then proceed with programming/resetting your code until you see PROG appear and you go through the steps. Once the safe is programmed and back in the locked position, you can remove the manual key and place the keyhole cover back on the keypad.
