If you are unable to log into the mobile app because you forgot your password, use the password reset option.
Note: you must have access to the email address used to set up your safe.
- Go to the app login screen 2. Click "Forgot Password" and follow the prompts to reset your password.
If you continue to experience problems logging in, you can use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.
If you do not have your manual key and continue to experience problems logging into the mobile app, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
If you lost your phone and do not have access to the Mycube app to open your safe, you can download the app on a new mobile phone (Apple or Android) and use your existing username and password to log in an open your safe.
You can also use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.
WiFi Model: The iCube WiFi safe connects to WiFi like other WiFi-enabled devices to access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Cellular Model: The iCube Cellular safe connects the same way your phone connects to cellular service to make a phone call or access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
If you lost your manual key use the Mycube App to open your safe.
If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
The iCube comes with an AC/DC power adapter which should be plugged in at all times to ensure that your safe has sufficient power. In the event that your safe is unplugged, the safe comes with a battery backup that will keep your safe operational for at least 2-3 days. If the backup battery dies, and you are not able to immediately plug your safe into a power outlet, you can use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.
If you are unable to provide power to your safe and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
If your iCube safe isn't connecting, it generally means that you need to wait a little longer to connect, or your signal needs to be stronger by putting the safe in a different location or moving to a room with a stronger WiFi signal.
For the iCube cellular model, put the safe in a location with a stronger cellular signal..
If you continue to experience connectivity issues, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
WiFi Model: The iCube WiFi safe connects to WiFi like other WiFi-enabled devices to access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Cellular Model: iCube Cellular safe connects the same way your phone connects to cellular service to make a phone call or access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
The iCube is connected to our mobile app which uses a highly secure cloud to ensure utmost security. If you lose your phone, you can re-download the Mycube Safe app on your new smartphone, login, and begin to use your app again to operate your safe.
From time to time, we may release new versions of our mobile application to include updates or code fixes. Please keep your app updated with our latest version for optimal operation and security.
Keep your safe plugged into a standard 110V outlet for best operation. If the power goes out or you choose to operate your safe for a brief period of time without the power cord, the safe comes pre-installed with a backup battery that will allow the safe to operate for several days before you need to plug the safe back in.
Every safe comes with an accessory pack which contains a user manual and a set of keys. Please keep your manual keys outside of your safe for easy access in the event that you are unable to open your safe with the Mycube app.
If your safe batteries have been replaced and the safe still does not work, even after flipping the switch, there could be corrosion in the battery case on the coils. Check your battery coils for any corrosion. If there is corrosion, use white vinegar and a Q-tip to clean the coils. Once done, you can replace the batteries then click the switch on the inside of the door to restore power to your keypad.
If the problem persists, you will need to order a replacement battery pack. Please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Every safe come with an accessory pack which contains a set of 4 AA batteries, wrenches and a set of keys. Please keep your manual keys and wrenches outside of your safe for easy access in the event that you get locked out of your safe or need to change the batteries.
Please click the link below to view an instructional video on replacing your batteries: