Forgot Mycube App Password
If you are unable to log into the mobile app because you forgot your password, use the password reset option.
Note: you must have access to the email address used to set up your safe.
- Go to the app login screen 2. Click "Forgot Password" and follow the prompts to reset your password.
If you continue to experience problems logging in, you can use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.
If you do not have your manual key and continue to experience problems logging into the mobile app, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Lost My Phone
If you lost your phone and do not have access to the Mycube app to open your safe, you can download the app on a new mobile phone (Apple or Android) and use your existing username and password to log in an open your safe.
You can also use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.
iCube Is Not Connecting
WiFi Model: The iCube WiFi safe connects to WiFi like other WiFi-enabled devices to access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Cellular Model: The iCube Cellular safe connects the same way your phone connects to cellular service to make a phone call or access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Lost Key
If you lost your manual key use the Mycube App to open your safe.
If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Dead Battery
The iCube comes with an AC/DC power adapter which should be plugged in at all times to ensure that your safe has sufficient power. In the event that your safe is unplugged, the safe comes with a battery backup that will keep your safe operational for at least 2-3 days. If the backup battery dies, and you are not able to immediately plug your safe into a power outlet, you can use your manual key to open your safe. Gently slide the cover on the safe's door handle to the left to reveal the keyhole and use your key to open your safe.
If you are unable to provide power to your safe and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Safe Is Not Connecting
If your iCube safe isn't connecting, it generally means that you need to wait a little longer to connect, or your signal needs to be stronger by putting the safe in a different location or moving to a room with a stronger WiFi signal.
For the iCube cellular model, put the safe in a location with a stronger cellular signal..
If you continue to experience connectivity issues, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Safe Not Locking/Unlocking
WiFi Model: The iCube WiFi safe connects to WiFi like other WiFi-enabled devices to access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Cellular Model: iCube Cellular safe connects the same way your phone connects to cellular service to make a phone call or access the internet. If you experience a time-out when you pull on the circle and the wheel spins without unlocking or locking your safe, quit the app, wait 20-30 seconds, and log back in. This generally corrects the latency.
If the problem persists, please send an email to support@mycubesafe.com and a member from our Customer Support Team will contact you to provide further assistance.
Powering Your Safe
Keep your safe plugged into a standard 110V outlet for best operation. If the power goes out or you choose to operate your safe for a brief period of time without the power cord, the safe comes pre-installed with a backup battery that will allow the safe to operate for several days before you need to plug the safe back in.
Safe Does Not Work After Changing Batteries
If your safe batteries have been replaced and the safe still does not work, even after flipping the switch, there could be corrosion in the battery case on the coils. Check your battery coils for any corrosion. If there is corrosion, use white vinegar and a Q-tip to clean the coils. Once done, you can replace the batteries then click the switch on the inside of the door to restore power to your keypad.
If the problem persists, you will need to order a replacement battery pack. Please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
