Receiving An Error
There can be several reasons why you are receiving error when attempting to open your safe. Please go to the Troubleshooting section for solutions to common errors or send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
No Response
If there is no response when the START button is pressed, there can be several possible causes:
- Incorrect insertion of batteries - Confirm correct insertion of batteries
- Keypad lock mode ON - Press START for 3 seconds to deactivate keypad lock mode
- Circuit error – Please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Green Light On – Does Not Open
If the green light is ON, and the safe does not open when "OPEN" is displayed, there can be several reasons:
- Low battery - Replace batteries
- Incorrect turning of handle/key - Turn handle clockwise
- Lock equipment error – Please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Cannot Change Code
There can be several reasons why you cannot change your code:
- Exceeded time limit during code change - Enter code in under 5 seconds
- Keypad malfunction – Click Create Ticket and a member from our Support Team will contact you to provide further assistance.
- Button error - Please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.