Firecube Gen 1
Firecube Gen 1 / Setting up your safe / Setup /

Forgot Code

Forgot Code - Manual Key

  1. The fire safe has two codes, if you forgot the first code, use the second code to open the safe
  2. If you forgot both codes, use the manual key to open your safe
  3. Remove the plastic keyhole covering by inserting long thin instrument under the keypad.
  4. Insert the override key into the keyhole and turn it clockwise to open the lock
  5. Turn handle to open the door. Note: After opening the safe door, turn the override key counter-clockwise before pulling it out. Do not forget to put the keyhole cover back on.
  6. Proceed with resetting your codes: • Changing The 1st User Code - Note: Always perform the operation with the door open • Press the "reset" button (it is located on back of the safe door or on the door frame of hinge side. Color to be red or green) • Enter your new digit code (3-8 digits) • Press "#" to confirm your new code Valid code entry - LCD screen shows "In." It indicates that the 1st user code has been changed successfully. • Changing The 2nd User Code - Note: Always perform the operation with the door open • Press "#" • Press “0” twice • Press "reset" button (it is located on back of the safe door or on the door frame of hinge side. Color to be red or green) • Enter your new digit code (3-8 digits, and it must be different from the 1st user code) 5) Press "#" to confirm your new code Valid code entry - LCD screen shows "In." It indicates that the 2nd user code has been changed successfully

**Forgot Code - No Manual Key **

If your forgot both of your codes and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Firecube Gen 1 / Setting up your safe / Setup /

Dead Battery

Please click the link below to view an instructional video on replacing your batteries:

Replacing Your Batteries

Dead Battery - Power Pack

If battery is dead, the external battery pack (provided with safe) can be used to supply power to your keypad.

  1. Install four 4-AA size batteries into the external battery pack
  2. Insert the plug of the external battery pack into the jack located to the left of the keypad
  3. Open the safe using your existing code
  4. Replace the safe batteries with 4 AA alkaline batteries

Dead Battery - Manual Key

If the electronic lock runs out of batteries, the manual key can be used to open the door.

  1. Open the key compartment under the faceplate of the electronic lock
  2. Insert the override key into the keyhole and turn it clockwise to open the lock
  3. Turn handle to open the door. Note: After opening the safe door, turn the override key counter-clockwise before pulling it out. Do not forget to put the keyhole cover back on.
  4. Replace the batteries with 4-AA alkaline batteries

Dead Battery - No Battery Pack or Manual Key

If your battery is dead and you do not have your battery pack or manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Firecube Gen 1 / Setting up your safe / Setup /

Lost Key

If you lost your manual key and your safe still has power, use one of your codes to open your safe.

If you are interested in purchasing a replacement key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Firecube Gen 1 / Setting up your safe / Setup /

Receiving An Error

There can be several reasons why you are receiving error when attempting to open your safe. Please go to the Troubleshooting section for solutions to common errors or send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.

Firecube Gen 1 / Setting up your safe / Setup /

LO-BAT Message

The LO-BAT message indicates that your batteries are low. Replace the batteries using 4-AA alkaline batteries.

Please click the link below to view an instructional video on replacing your batteries:

Replacing Your Batteries

Firecube Gen 1 / Setting up your safe / Setup /

Alarm

You will hear an alarm if the wrong passcode has been entered three (3) times consecutively. Invalid codes starts a 10-second alarm and 3-minute lock out. You can retry once the 3-minute lock out time has passed.

Firecube Gen 1 / Setting up your safe / Setup /

Mykit Accessory Pack

Every safe come with an accessory pack which contains a set of 4 AA batteries, wrenches and a set of keys. Please keep your manual keys and wrenches outside of your safe for easy access in the event that you get locked out of your safe or need to change the batteries.

Firecube Gen 1 / Setting up your safe / Setup /

Battery Replacement

Please click the link below to view an instructional video on replacing your batteries:

Replacing Your Batteries

Firecube Gen 1 / Setting up your safe / Setup /

Handling

Never move or pick up the safe with the door open. The safe will tip over because of the weight of the door.