Forgot Code
Forgot Code - Manual Key
- The fire safe has two codes, if you forgot the first code, use the second code to open the safe
- If you forgot both codes, use the manual key to open your safe
- Remove the plastic keyhole covering by inserting long thin instrument under the keypad.
- Insert the override key into the keyhole and turn it clockwise to open the lock
- Turn handle to open the door. Note: After opening the safe door, turn the override key counter-clockwise before pulling it out. Do not forget to put the keyhole cover back on.
- Proceed with resetting your codes: • Changing The 1st User Code - Note: Always perform the operation with the door open • Press the "reset" button (it is located on back of the safe door or on the door frame of hinge side. Color to be red or green) • Enter your new digit code (3-8 digits) • Press "#" to confirm your new code Valid code entry - LCD screen shows "In." It indicates that the 1st user code has been changed successfully. • Changing The 2nd User Code - Note: Always perform the operation with the door open • Press "#" • Press “0” twice • Press "reset" button (it is located on back of the safe door or on the door frame of hinge side. Color to be red or green) • Enter your new digit code (3-8 digits, and it must be different from the 1st user code) 5) Press "#" to confirm your new code Valid code entry - LCD screen shows "In." It indicates that the 2nd user code has been changed successfully
**Forgot Code - No Manual Key **
If your forgot both of your codes and do not have your manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Dead Battery
Please click the link below to view an instructional video on replacing your batteries:
Dead Battery - Power Pack
If battery is dead, the external battery pack (provided with safe) can be used to supply power to your keypad.
- Install four 4-AA size batteries into the external battery pack
- Insert the plug of the external battery pack into the jack located to the left of the keypad
- Open the safe using your existing code
- Replace the safe batteries with 4 AA alkaline batteries
Dead Battery - Manual Key
If the electronic lock runs out of batteries, the manual key can be used to open the door.
- Open the key compartment under the faceplate of the electronic lock
- Insert the override key into the keyhole and turn it clockwise to open the lock
- Turn handle to open the door. Note: After opening the safe door, turn the override key counter-clockwise before pulling it out. Do not forget to put the keyhole cover back on.
- Replace the batteries with 4-AA alkaline batteries
Dead Battery - No Battery Pack or Manual Key
If your battery is dead and you do not have your battery pack or manual key, please send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Receiving An Error
There can be several reasons why you are receiving error when attempting to open your safe. Please go to the Troubleshooting section for solutions to common errors or send an email to support@mycubesafe.com and a member from our Customer Service Team will contact you to provide further assistance.
Mykit Accessory Pack
Your safe comes with an accessory pack that contains a rechargeable battery, charger cord, installation hardware, and a set of keys. Please keep your manual keys outside of your safe for easy access in the event that you get locked out of your safe or need to recharge your battery.
Battery Replacement
We recommend changing your batteries every 12 months. If the battery is dead, the external battery pack (provided with the safe) can be used to supply power to the keypad.
1. Install four 4-AA size batteries into the external battery pack
2. Insert the plug of the external battery pack into the jack located to the left of the keypad
3. Open the safe using the existing code
4. Replace the safe batteries with 4 AA alkaline batteries
